Set payment bug, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this bulletin. Try these suggestions to resolve the consequence:

  • If this message is followed by instructions for submitting boosted information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments center, and try the transaction again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop computer, try the transaction using the Google product'southward website.
    • If you lot're using a mobile device, endeavour using the production's mobile app (if an app is available).
  • If yous're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the gild again.
    • Try creating a new Google account if you don't already take i and visiting the Google Shop to endeavor the transaction again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is upwards to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Delight use another class of payment."

Notation: These steps too employ if you meet the mistake message "Your payment didn't become through. Please try a unlike payment method or endeavor again later."

Try the following:

  1. Check to see if your payment method is upwards to date. If information technology isn't, update information technology in the Payments heart, then try your buy once more.
  2. Make sure you have enough money in your account for the purchase.
  3. If you lot're nonetheless having issues, contact your banking company to see if there's a problem with your business relationship.
  4. Endeavour making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If you come across this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a picayune more information to protect your business relationship against fraud.
  • We demand a little more than information to comply with EU police force (European customers only).

To fix the issue, try the post-obit:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments eye.
    1. You might need to verify your identity earlier you lot can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are upward to appointment.

"Unable to procedure payment: Depression card balance"

Y'all might not take enough funds in your account to make the payment. Cheque your business relationship remainder or contact your banking company.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the carte du jour earlier you can use information technology again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within two days, you'll find a temporary charge on your menu statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method over again:

  1. Confirm which card yous desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Bill of fare is grayed out & says "card is ineligible"

Yous tin't use this carte for this purchase. Try to make the purchase again with a dissimilar card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add together a new bill of fare.

Closed payments profile

Learn more than nigh what to practice if you temporarily or permanently closed your payments profile.

If y'all're still having problem, contact support.

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